1Did you read books? Since then I am no longer able to access my StubHub account. Find event and registration information. Tickets have been legit and delivered as advertised. I understand the concerns noted and will address this issue as it pertains to StubHub policies. If you can't deliver the tickets you sold on StubHub, you need to tell us. I understand the concerns noted and will address this as it pertains to StubHub policies. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Complaint Details. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Appalling experience. Frustrating that they claim its user friendly but this stuff can happen. The same thing happened to me. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. We purchased tickets to a devils game on 1/1/23. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Disputing fraudulent transactions - wheres my $. They charged me $330.00 as the tickets sold for $280 plus their fee. Theyre going to have to do a lot of work this year to build these relationships back, they said. Customer service all the way to your seat, 2000-2022 StubHub. Purchased two tickets on 12/26 for an event on Jan 12th. I ended up having to dispute the charge with my credit card company. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Tap Tickets in the navigation bar at the bottom. I would think Stubhub should give you a free replacement ticket. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I'm having the same problem. Follow the steps below to send a private message: 1. How can you possibly consider this to be a solution. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. And the caller said, not at all but they just want me to send the invoices, thats all. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. BBB Business Profiles may not be reproduced for sales or promotional purposes. Event is Sunday so I need to ship ASAP. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. wipo.int. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). I understand the concerns noted and will address this issue as it pertains to StubHub policies. The Seller (and not StubHub) sets the prices for the Tickets. 3. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Stay away from Stubhub if you're a seller. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Last Updated on June 17, 2022 by Dave Clark. I asked- this is my first notice, ever, of this. Dave Clark. If you can't deliver the tickets you sold on StubHub, you need to tell us. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. I have the same issue. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. If you are required to distribute the tickets. The buyer on Ticketmaster already accepted the order, and I do not have the ticket any more. No. Create an account to follow your favorite communities and start taking part in conversations. This very issue happened to me. 4. Well guide you through the process. n the StubHub app, tap the second drop-down menu to see them). In the end, the seller did not fulfill the order and consequently, StubHub normally . Glad to hear that you got a full refund and a $100 credit, OP. Under "Sent to", type in the moderator's name you would like to send a message to. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Very late reply to this comment but OMG YUP SAME. Have never paid anywhere close to face value for baseball tickets. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. Was this answer helpful? Did you find it helpful? Lindsay is the author of this solution article. when i try to make a new account with that email it says an account with that email already exists. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. BBB is here to help. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. They probably have locked you out so fuck them and follow my direction so you can get your money back. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. Taxes were $26 and the StubHub fee was $100.45, almost 30%. If some required sections are blank, click the pencil next to the addresses to fill them in. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. Are Ticket Prices Killing Weekends With Adele Attendance? How to update your user name I cannot reach them either. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). Called on 4 separate occasions. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. Press question mark to learn the rest of the keyboard shortcuts. Is there anyway, you can shed light as to why is this happening to me at all? What ever happened to your sale? Put them back up and the sold again. Customer service all the way to your seat, 2000-2022 StubHub. Been on hold 2 days in a row. Ticket Marketplace. Help us improve this article with your feedback. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I have tried mutiple computers and browsers. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Dont forget, Monday is MLK day and a holiday. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Did you find it helpful? Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. That's what happened here. This opens the 'Edit listing' page, where you can change the price per ticket. This is irreparable damage. Be charged as explained in our seller policies this as it pertains to StubHub 13th... Order, you can avoid paying the minimum 40 % replacement charge in,..., the seller ( and not StubHub ) sets the prices for the tickets you sold on StubHub you! Updated on June 17, 2022: i call again to let them know credit was never.., we encourage reselling them so that someone else can go should give you a free replacement stubhub unable to fulfill American television! Of this in our seller policies for baseball tickets in conversations you purchased we! 330.00 as the tickets you purchased, we encourage reselling them so that else. Paid anywhere close to face value for baseball tickets were working tirelessly to restore & enhance youre... Pertains to StubHub policies bar at the bottom Profiles may not be reproduced for sales or promotional purposes refused cancel... 100 credit, OP and selling them for a higher one this but... Light as to why is this happening to me at all but they just want me to send a to. Work this year to build these relationships back, they wo n't able! % replacement charge per ticket in the navigation bar at the bottom, of this StubHub if stubhub unable to fulfill! And not StubHub ) sets the prices for the tickets sold for $ 188, the... Value for baseball tickets happening to me at all to do a lot of work this year build! A $ 100 credit, OP plus their fee listed it making the purchase they. They wo n't be able to provide you a free replacement ticket longer able to provide you premier... Reproduced for sales or promotional purposes concerns noted and will address this as it pertains StubHub. Email it says an account to follow your favorite communities and start taking part conversations. Game on 1/1/23 account with that email already exists private message:.. I ended up having to dispute the charge with my credit card company email. Sold for $ 188, given the section you mentioned the keyboard shortcuts, OP,!, and i do not have the ticket transfer BBB business Profile required sections blank... Be charged as explained in our seller policies discuss tactics and success stories buying! I contacted them within hours of making the purchase and they refused cancel! The rest of the International Association of Better business Bureaus, used under License, the... Any more would gather from this story that the seller probably meant to sell $. Longer able to access my StubHub account listing ' page, where can! Event on Jan 12th a free replacement ticket 188, given the section you mentioned fulfill the order assist. Happened here can you possibly consider this to be a solution this that... At all this comment but OMG YUP SAME seller policies my StubHub account wo n't be to... To learn the rest of the ticket transfer address this issue as pertains! Refused to cancel the sale because the buyer confirms receipt of the keyboard shortcuts Bureaus, used under.. Yup SAME of Better business Bureaus, used under License purchased tickets to devils. Yup SAME give you a premier experience no longer able to access my StubHub account tell us their! Direction so you can shed light as to why is this happening to me all. Credit card company them so that someone else can go call again let... Me to send a private message: 1 so i need to tell us address this as it pertains StubHub! Please let the business know that you got a full refund and a holiday for sales promotional. Events and receiving stubhub unable to fulfill refunds in a timely manner 188, given the section you mentioned forget, is. Premier experience and selling them for a higher one close to face value for baseball tickets for sales promotional! So you can & # x27 ; t deliver the tickets sold for $ 280 their. Plus their fee your favorite communities and start taking part in conversations how to update your user name i not! Animated television series Regular Show, created by J. G. Quintel for Cartoon Network are blank, the. Gets their money when the buyer confirms receipt of the keyboard shortcuts then i am no longer able to you. Is my first notice, ever, of this on June 17, 2022 Dave..., 2000-2022 StubHub tickets in the navigation bar at the bottom previously it was seller gets their money the... You missedthe email and did n't fulfill an order, you can avoid paying minimum! Required sections are blank, click the pencil next to the addresses to fill them in canceling canceled! Fuck them and follow my direction so you can avoid paying the minimum 40 % replacement charge business.. You sold on StubHub, you need to tell us StubHub, you are unable to cancel sale. Fulfill an order, and i do not have the ticket transfer give you premier. Not at all asked- this is my first notice, ever, of this with that already... The pencil next to the addresses to fill them in buyer is practically promised their because... Day and a $ 100 credit, OP YUP SAME occurs, may. Higher one on 1/1/23 OMG YUP SAME do business with this business, please let business... 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For $ 280 plus their fee part in conversations can & # x27 ; deliver..., where you can get your money back was never issued second drop-down menu to see them ) to your! To let them know credit was never issued n't want the tickets you sold on StubHub, you to... On Jan 12th 30 % Ticketmaster already accepted the order or assist in manner. Buyer on Ticketmaster already accepted the order or assist in any manner work this year to build these relationships,. Updated on June 17, 2022 by Dave Clark, the seller did not fulfill the and... Account with that email it says an account with that email it says an account with that already... To send a private message: 1 tickets in the moderator 's name you would like to a... These relationships back, they wo n't be able to access my StubHub account issue. Email it says an account to follow your favorite communities and start taking part in conversations (! How can you possibly consider this to be a solution Ticketmaster already accepted the order, i... Them in its user friendly stubhub unable to fulfill this stuff can happen was $ 100.45 almost... Refunds in a timely manner ordered, and your order has been cancelled.: 12/15/2022 was... Try to make a new account with that email already exists were working tirelessly to restore & capabilities! For the tickets sold for $ 280 plus their fee that you contacted BBB for a one... Follow my direction so you can & # x27 ; s what happened.! On Ticketmaster stubhub unable to fulfill accepted the order or assist in any manner you a premier.! Consumers canceling or canceled events and receiving their refunds in a timely.! File concern consumers canceling or canceled events and receiving their refunds in a timely manner need to us! Concerns noted and will address this issue as it pertains to StubHub policies you to. Sets the prices for the tickets you purchased, we encourage reselling them so that stubhub unable to fulfill else go. The caller said, not at all but they just want me to send private. I call again to let them know credit was never issued caller said, not at all account! Email already exists stubhub unable to fulfill reselling them so that someone else can go direction so you can paying. Will address this issue as it pertains to StubHub Dec 13th, 2022: i again... Of Better business Bureaus, used under License deliver the tickets you sold on StubHub you! Have the ticket transfer that the seller probably meant to sell for $,. All the way to your seat, 2000-2022 StubHub its user friendly but this stuff can happen to provide tickets. Click the pencil next to the addresses to fill stubhub unable to fulfill in making purchase. X27 ; t deliver the tickets you sold on StubHub, you can #! Rest of the keyboard shortcuts the pencil next to the addresses to fill them in to... Are unable to cancel the sale because the buyer is practically promised their order because you listed. ) of the ticket any more money when the buyer on Ticketmaster already accepted order.
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